Terms of use.
Last updated June 10, 2026. These terms govern use of Wexi’s website, account tools, checkout, questionnaire, messaging, and related weight-care services.
Not emergency care
Wexi is not for medical emergencies. If you may be experiencing an emergency, call 911 or seek urgent local care. For mental-health crisis support in Canada, call or text 988.
Clinical review
Submitting an intake does not guarantee a prescription. A licensed clinician decides whether treatment is appropriate. Wexi may decline, request more information, refer you elsewhere, or cancel a payment authorization when care is not appropriate.
Accuracy of information
You agree to provide complete and accurate information. Incorrect or incomplete information can create safety risks and may result in refusal, cancellation, or delay of care.
Payments
Wexi may place a card authorization before clinician review. Your card is captured only after the approved clinical workflow requests capture. If a clinician cannot approve treatment, Wexi releases or cancels the authorization where possible.
Prescription medications
Prescription medications are dispensed by licensed Canadian pharmacy partners. Brand names are trademarks of their respective owners. Wexi is not affiliated with Novo Nordisk or Eli Lilly.
Account security
You are responsible for keeping your login credentials secure and for notifying Wexi if you believe your account has been accessed without authorization.
Changes
We may update these terms as the service changes. Continued use after an update means you accept the revised terms.