For medical questions, refills, prescription adjustments and anything clinical — the fastest path is the secure thread inside your Wexi app. For everything else — billing, press, partnerships, careers, and the occasional kind word — there's a real person at each of the addresses below.
The secure thread your clinician and pharmacist live in. Best for anything clinical — side effects, prescription changes, refills, pauses.
Open the appFor everything that isn't medical — billing, account, shipping, press, partnerships, and the occasional thoughtful question.
ComposeSpeak with Wexi about your account, order, or next care step. Best for time-sensitive support questions.
Call toll-freeFor non-clinical questions. A real teammate reads every message — usually same business day. If your question is about a current prescription, please use the secure thread in your Wexi app.
Topic-specific inboxes go straight to the person who handles them. Slightly faster than the general line if you already know what your question is about.
Wexi is an online weight-care platform. Prescriptions, when approved, are dispensed by licensed Canadian pharmacy partners.
Before mailing anything, please contact safety@wexi.ca for a return reference — we cover return shipping for damaged or recalled medications.
If your concern involves a dispensing pharmacy, we can identify the pharmacy partner on your order and help route the issue to the right provincial regulator.
Ontario College of Pharmacists 483 Huron StreetYou're always welcome to write us first — but you don't need to ask permission to escalate.
If this is a medical emergency, please call 9-1-1 or go to your nearest emergency department. For a mental health crisis, call or text 9-8-8 (Canada Suicide Crisis Helpline). Wexi is not staffed for emergencies — we triage time-sensitive clinical questions through your in-app care thread.