Shipping & returns

Shipping, returns & refunds.

Last updated June 10, 2026. This page summarizes how Wexi handles delivery, damaged shipments, payment holds, refunds, and medication returns.

Shipping

When a prescription is approved, medications are dispensed by licensed Canadian pharmacy partners and shipped using appropriate packaging. GLP-1 medications that require cold-chain handling are shipped with temperature-conscious packaging where required.

Delivery timing

Delivery timing depends on clinician approval, pharmacy processing, inventory, weather, courier availability, and province. Wexi does not guarantee a delivery date before a prescription is approved and fulfilled.

Returns

Prescription medications generally cannot be returned for reuse once dispensed. If your order is damaged, delayed, warm on arrival, incorrect, recalled, or otherwise unsafe, contact safety@wexi.ca before mailing anything back.

Payment holds and refunds

Wexi may place a payment authorization before clinician review. If treatment is not approved, the authorization is cancelled or released where possible. If a payment has already been captured and a refund is appropriate, refund timing depends on the payment processor and card issuer.

Lost or damaged shipments

Contact safety@wexi.ca with your order number, photos if available, and delivery details. Wexi or the dispensing pharmacy partner may request additional information before replacement, refund, or safety follow-up.