Shipping, returns & refunds.
Last updated September 15, 2026. This page summarizes how Wexi handles delivery, damaged shipments, payment holds, refunds, and medication returns.
Shipping
We use Canada Post Xpresspost. Shipping is free when the commercial carrier quote for your postal code is $50 CAD or less. If the quote exceeds $50, you pay a flat $19.99 CAD per shipment. The amount is shown before you confirm your plan and remains fixed for that prescription. A new address or prescription may require a new quote; any increase requires your acceptance.
If we cannot obtain a rate, checkout will ask you to retry or contact support. We do not treat an unavailable rate as free shipping.
When a prescription is approved, medications are dispensed by licensed Canadian pharmacy partners and shipped using appropriate packaging. GLP-1 medications that require cold-chain handling are shipped with temperature-conscious packaging where required.
Delivery timing
Delivery timing depends on clinician approval, pharmacy processing, inventory, weather, courier availability, and province. Wexi does not guarantee a delivery date before a prescription is approved and fulfilled.
Returns
Prescription medications generally cannot be returned for reuse once dispensed. If your order is damaged, delayed, warm on arrival, incorrect, recalled, or otherwise unsafe, contact safety@wexi.ca before mailing anything back.
Payment holds and refunds
New plans save your card at checkout and charge medication only after you accept the clinician-approved plan. Your first assessment is free; later completed assessments are $35 with advance consent even if no prescription is issued. No medication or shipping is charged for an unapproved order. See our Terms for separate membership billing. Where a refund is appropriate, timing depends on the processor and card issuer. Legacy payment holds are released where applicable.
Lost or damaged shipments
Contact safety@wexi.ca with your order number, photos if available, and delivery details. Wexi or the dispensing pharmacy partner may request additional information before replacement, refund, or safety follow-up.